![]() ![]() Called PBTech this time and they said they were still waiting for the invoice I sent to them on the 26th Jul. *sigh* No reply from ASRock either.ĮDIT6: 7 Aug. PBTech still have not replied, so I've sent another help request via their generic channel to see if I get a reply there, as the person I dealt with before could have left or is on vacation. Not a great customer experience from my perspective.ĮDIT5: 6 Aug. I've now alerted ASRock of the situation and am awaiting their response. PBTech have not replied in over a week, after several chase-up messages. If you bought one of these in Australia (especially off Kogan), prepare yourself for some pain.ĮDIT4: 2 Aug. Will have to go back through ASRock again if noone is going to help. ![]() ASRock passed me to who then tried to pass me back to Kogan (originally sold it to me but are not interested in RMA and no longer reply to myself or PBTech who attempted escalation), now going back to PBTech and no reply for 3 business days so far. Kogan (who it was purchased from) were unwilling to assist.ĮDIT3: 30 Jul. After checks acknowledged by ASRock support, they can't support a 'customers customer' so I have to go through a distributor they identified for this serial number, for the Aus region. Got the usual checklist of things to do and replied. #Find Serial Number On Asrock Motherboard update#Contacting ASRock now and will update here with results.ĮDIT1: Heard back from ASRock after initiating support from online form. ![]()
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